Refund and Returns Policy

Last Updated: July 2026

At Techram.pk, customer satisfaction is our priority. If you receive a product that is damaged, defective, incorrect, or not as described, we’re here to help. Please read our Refund & Returns Policy carefully before making a purchase.

Eligibility for Returns

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is significantly different from what was ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The product must be unused, in its original condition, and include all original packaging, accessories, manuals, and invoices.
  • Products showing signs of use, physical damage, or missing accessories may not qualify for a return.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, accidents, or improper handling.
  • Items with missing original packaging or accessories.
  • Products purchased on clearance or marked as non-returnable.
  • Software, digital products, or gift cards (if applicable).

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  1. Contact our customer support within 48 hours of delivery.
  2. Share your order number, a description of the issue, and clear photos or videos of the product and packaging.
  3. Our team will review your request and provide further instructions.

Refund Policy

Once your returned item is received and inspected:

  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet.

Shipping charges are generally non-refundable, except in cases where Techram.pk ships an incorrect or defective product.

Exchange Policy

We offer exchanges for:

  • Defective products.
  • Incorrect products shipped by our team.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered.

Warranty Claims

Some products may include an official manufacturer warranty.

Warranty coverage varies by brand and product category. If your product is covered by a manufacturer’s warranty, warranty claims will be handled according to the manufacturer’s terms and conditions.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Techram.pk will bear the return shipping cost.
  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the Contact Us page or WhatsApp support.

We’re committed to providing a smooth shopping experience and resolving genuine issues as quickly as possible.

Need help?

Contact us at sales@techram.pk for questions related to refunds and returns.

Thank you for choosing Techram.pk. We appreciate your trust and look forward to serving you again.